Refund and Returns Policy

Refund and Returns Policy – Euro Fashion 24

At Euro Fashion 24, we aim to ensure you have a pleasant shopping experience. If you are not entirely satisfied with your purchase, please review our refund and returns policy below:

1. Return Eligibility

• Time Frame: You may return items within 14 days of receiving your order.
• Condition of Items: Items must be in their original condition, unworn, unwashed, with tags still attached, and in the original packaging (if applicable).
• Proof of Purchase: A valid receipt or order confirmation must be provided.

2. Non-Returnable Items

• Customized or Personalized Products: Made-to-measure or specially customized items cannot be returned unless they arrive damaged or defective.
• Hygiene Products: Items such as undergarments, socks, or swimwear may be non-returnable for hygiene reasons, unless faulty.

3. How to Initiate a Return

1. Contact Us: Email our Customer Support at returns@eurofashion24.com within 14 days of delivery. Provide your order number and a brief reason for the return.
2. Await Instructions: Our team will respond with return instructions, including the return address and any necessary documentation.
3. Ship the Items: Pack the products safely and send them to the specified address. We recommend using a trackable shipping service.

4. Refund Process

• Inspection: Once we receive your returned items, our team will inspect them to confirm they meet the eligibility criteria.
• Refund Approval: If approved, a credit will automatically be applied to your original payment method. You will receive a confirmation email once the refund has been processed.
• Time Frame: Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.

5. Exchanges

• Damaged or Defective Items: If you need to exchange an item due to damage or a manufacturing defect, please contact us immediately for assistance.
• Size or Color Exchanges: For size or color changes, the same process as returns applies. Simply mention you would prefer an exchange, and we’ll provide instructions. Availability of the requested item may affect processing times.

6. Shipping Costs

• Return Shipping: Unless the product is faulty or the wrong item was sent, the cost of return shipping is the responsibility of the customer.
• Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

7. International Returns

• Customs & Duties: For international returns, any customs fees, duties, or taxes incurred are non-refundable. The customer is responsible for these charges.
• Extended Processing Times: International shipments may take longer to be received and inspected. We appreciate your patience.

8. Contact Us

If you have any questions or concerns about your order, returns, or our refund process, please reach out to our team:

• Email: returns@eurofashion24.com
• Address: Av. da República 6 1º Esq 379 1050-191 Lisboa, Portugal

We value your satisfaction and appreciate your und